All rugs from the collection can be picked up directly from our Montreal studio (Beaubien metro).
If you wish to pick up your rug, this delivery option will become available during the purchase process. The address will be sent to you through a confirmation email, and we’ll make an appointment for a time that suits you best.
Delivery within Canada and the United States
Delivery is free within Canada and the United States for any order exceeding a value of $700 before taxes.
For orders worth $700 or less, delivery fees will be calculated during the payment process, based on the weight of your carpet and your location.
Your order will be prepared within the 48 hours following your purchase, and you’ll receive a confirmation email with a tracking number once your order has shipped. Orders will be sent through Canada Post.
Delivery within Canada takes from 2 to 7 working days. Delivery to the United States takes 10 working days. Customs fees for delivery outside Canada fall under the responsibility of the recipient.
If you have any questions about delivery, or if you’d like to order a made-to-measure rug, contact us anytime through firstname.lastname@example.org
Returns and exchanges
Our rugs can be returned or exchanged within 7 days of purchase. If for any reason you wish to return your rug, please contact us through email@example.com
You’ll be responsible for getting the rug back to us, either by dropping it off at our studio, or taking on the cost of mailing it back to us.
Please note that since each one of our pieces is unique, our inventory is limited and each piece is only available once.